How do I file a claim?

You will need to report your claim directly to the insurance carrier. Please be sure to have your policy number, the date of the loss and information regarding injuries/damages so a report can be completed. Most insurance carrier contact numbers are listed on the front of your policy. You can also locate your insurance carrier by clicking on the policy tab in your Customer Dashboard. 

As your agency, we cannot file the claim on your behalf but we can help to get you to the right place from your Customer Dashboard.

If you need to file a Workers' Compensation claim, click the "Submit claim online" button on the policy page. This will bring you right to your insurance company's website so you can start the claims process.

If you would like to call your insurance company or if you have a claim other than Workers Comp, you can reach your carrier using the contact information listed below. 

Once you reach someone on your carrier's claims team, they’ll ask some questions about the incident, which could include:

1. The name of your business (as listed on the policy) and the policy number

2. Date, time & place of incident

3. Description of accident or incident

4. Name, phone and/or email of the person making the report

5. The injured employee’s social security number

6. Description of injury

After you make your report, your carrier will assign you a claims adjuster to assist you going forward with this particular incident.

Here’s how to get in touch with your carrier's claims department:

Claims Contacts by Carrier:

A.I.M. Mutual Insurance Company 
Phone: [phone]
Online: aimmutual.com/policyholders/report-an-injury/ 
Fax: [phone]
Mail: P.O. Box 4070, Burlington, MA 01803

Accident Fund Ins Co of America (Assigned Risk Solutions) 
Phone: [phone]
Claim Intake Fax: [phone]
Claim Intake Email Address: [e-mail]
Log in to report a claim online

Alaska National
Phone: [phone]
Email: [e-mail]
Fax: [phone]
Mail: 7001 Jewel Lake Road, Anchorage, AK 99502

AmFed National Insurance Company (c/o Ascot Group)
Online reporting: ascotwc.com
Customer Service: 800-264-8085
Claims Manager: Stacey Stuart [e-mail] 601-605-2003

AmTrust 

Phone: [phone]

Fax: [phone] or 877.669.9140

Email: [e-mail]

Website: amtrustgroup.com

AmTrust (Technology Insurance Co)
Phone: [phone]
Email: [e-mail]
Online: amtrustfinancial.com/login

Apex Insurance Consultants 
Phone: [phone]
Online: apexinsconsultants.com/report-a-claim

Atlantic Charter Insurance Company 
1st Report forms: https://www.atlanticcharter.com/report-a-claim


Phone: [phone]
Fax: [phone]
EMail: [e-mail]
*This is an automated email address for first reports only. Please do not send any other information to the email address, as it will not be reviewed

Berkley Net
Phone: [phone]
Email: [e-mail] 
Fax: [phone]
Online 1st Report: bnetportal.berkleynet.com

Builders Insurance Group 
Report Online: www.bldrs.com and click “File Claim”
Phone: [phone]
Email: [e-mail] 
Fax: [phone]

Chesapeake Employers

Report Online: wcis.ceiwc.com/eServices

Phone:  [phone]

Website: www.ceiwc.com/claims-services

Chubb 

Phone: [phone]

Email: [e-mail]

Website: https://www.chubb.com/us-en/claims/report-claim.html

Continental Indemnity Co

Phone: [phone]

Email: [e-mail]

Fax: [phone]

Website: promesa.auw.com 

CNA 

Phone: [phone]

Website: https://www.cna.com/web/guest/cna/claims-center

Employers 

Phone: [phone]

Fax: [phone]

Website: www.employers.com

Employers Mutual Casualty Co 
Phone: [phone]
Fax: [phone]
Online Reporting: https://www.emcins.com/emcpt/default.asp 
Website: https://www.emcins.com/misc/reportclaim.aspx 

Guard 

Phone: [phone]

Email: [e-mail]

Website: www.guard.com

The Hartford 

Phone: [phone]

Report Online: https://www.thehartford.com/claims

Hanover

Phone: [phone]

Website: https://www.hanover.com/claims/claims-services/report-claim

Hiscox

Phone: [phone]

Website: https://www.hiscox.com/manage-your-policy/claims-center

Liberty Mutual

Phone: [phone]

Email: [e-mail]

Website: https://fileaclaim.libertymutual.com/

FirstComp/Markel 

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Website: https://www.markelinsurance.com/file-a-claim

Main Street America 

Phone: [phone]

Maine Employer's Mutual Insurance Corp (MEMIC)

Report online: firstreport.memic.com

Phone: [phone] 

Fax: [phone]

Website: memic.com/employers/report-an-injury

Middlesex Insurance Company (c/o Sentry) 
Phone: [phone]
Online: sentry.com (click Log in)
Fax: [phone]
Email: [e-mail] (for claim reporting only)
Mail: Sentry Claims Service PO Box 8032 Stevens Point, WI 54481

New Jersey Casualty/NJM 
Phone: [phone]
Report online: clselfservice.njm.com/cssportal 
Medical provider search: talispoint.com/njm

New York State Insurance Fund (NYSIF) 

Phone: [phone]
Report online: nysif.com/firstreportofinjury
Medical Provider Search: ww3.nysif.com/Claimant/WCClaimant/ProviderNetworks 

Old Republic Residual Market Services (ORMARKS)
Phone: (888) 476 – 2669
Fax: (888) 329 – 2721
Email: [e-mail] 
Mail: PO Box 5231, Janesville, WI 53547-5231

NEXT

Phone: [phone]

Email: [e-mail]

Website: https://portal.nextinsurance.com/login/authentication

Pie

Phone: [phone]

Email: [e-mail]

Progressive

Phone: [phone]

Website: www.progressive.com

Risk Exchange Insurance Services, Inc. (REX)
Claims are handled by: North American Risk Services (NARS)
Phone: [phone]
Fax: [phone]
Online reporting: www.narisk.com/report-a-claim 
Email: [e-mail] 
Mail: North American Risk Services
         Attn: New Loss Unit
         PO Box 166002
         Altamonte Springs, FL 32716-6002

SFM Mutual Insurance Company

Report online: www.sfmic.com/employers/report-an-injury

Phone: [phone]

Fax: [phone]

Shelterpoint Life

Phone: [phone]

Email: [e-mail]

Sirius Point
Report online: https://www.siriuspt.com/claims/ 

Society Insurance

Phone:  [phone], ext. 5519 (or press “9” at the prompt after hours)

Email: [e-mail]

Website: societyinsurance.com/claims 

State Accident Insurance Fund (SAIF) Corp

Phone:  [phone]

Website: www.saif.com/worker/file-a-claim

State Compensation Insurance Fund (SCIF) 
Phone: [phone], Monday through Friday, 8:00 AM to 5:00 PM
Fax: [phone]
Website: www.statefundca.com 

Stonetrust Commercial Insurance Company
Phone: [phone]
Email: [e-mail] 

Superior Point
Phone: [phone]
Fax: [phone]
Online reporting: superiorpoint.com/col/FROI 

Texas Mutual 
Phone: [phone]
Email: [e-mail] 
Report Claims Online:  texasmutual.com/efroi

Travelers 

Phone: [phone]

Email: [e-mail]

Report online: https://selfservice.travelers.com/claimreporting/#

Find Medical Providers: https://www.travelers.com/claims/claim-services.aspx?medical

USLI:

Phone: [phone]

After Hours: 888-523-5545, Option 3

https://myaccount.usli.com/claims

Vertigo LLC

Claims are handled by CCMSI TPA
Phone: [phone]
Fax: [phone]
Email: [e-mail] 

West Bend Mutual Insurance Company
Claims: 1-877-922-5246
Email: [e-mail] 
Claims Kits: https://www.thesilverlining.com/claim-kits 
PPO Directory: https://www-sf.talispoint.com/optum/client/westbend/