Do I pay my audit balance to NEXT, or my insurance carrier?

All direct-billed policy audit balances and refunds are handled directly by the insurance carrier.

If you’re using Pay As You Go billing, then who handles audit balances and/or refunds depends on who your insurance carrier is. Here’s the breakdown of who handles the collection and refunds for Pay As You Go audit billing:

Carrier	NEXT (formerly AP Intego)	Hybrid
AmTrust  Markel  Employers	The Hartford  Travelers	Guard (NEXT collects, Guard refunds)

If you don’t see your carrier listed here, or if you have any further questions, you can get in touch with our customer support team for help.