All direct-billed policy audit balances and refunds are handled directly by the insurance carrier.
If you’re using Pay As You Go billing, then who handles audit balances and/or refunds depends on who your insurance carrier is. Here’s the breakdown of who handles the collection and refunds for Pay As You Go audit billing:
|NEXT (formerly AP Intego)
Guard (NEXT collects,
If you don’t see your carrier listed here, or if you have any further questions, you can get in touch with our customer support team for help.