All direct-billed policy audit balances and refunds are handled directly by the insurance carrier.
If you’re using Pay As You Go billing, then who handles audit balances and/or refunds depends on who your insurance carrier is. Here’s the breakdown of who handles the collection and refunds for Pay As You Go audit billing:
|Guard (AP Intego collects, Guard refunds)|
If you don’t see your carrier listed here, or if you have any further questions, you can get in touch with our customer support team for help.